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I stopped at chicken restaurant in Georgia, and the drive through speaker was clearly AI. It sounded like a computer. It got the order wrong when it repeated, a
by Molitor5901 1y ago
I stopped at chicken restaurant in Georgia, and the drive through speaker was clearly AI. It sounded like a computer. It got the order wrong when it repeated, and stopped responding. So with some.. trepidation I said "Hello?" and after a few seconds an actual human (with noise in the background) responded, took my order, and all was right.
If they can apply AI to customer service phone queue hell, why not to most customer service transactions - my thinking goes - what will be next? Hospital? 000? Tax office?