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> They must've had bad experience with companies in the past? Ever used a gym, airline, or subscribed to a newspaper? Many businesses are genuinely customer-ho
by jddj 1y ago
> They must've had bad experience with companies in the past?
Ever used a gym, airline, or subscribed to a newspaper? Many businesses are genuinely customer-hostile.
- CamelCaseName 1y agoI actually find airlines very customer friendly. Depending on your country / ticket, you have a 24 hour cooling off period, easy to call phone numbers, self serve web platforms and apps, very well documented processes and procedures. Most of the worst airlines have some of these things, because if they didn't, they wouldn't be allowed to operate in certain regions (Canada/US, EU)
- arccy 1y agoevery time i have to book something in the UK / EU, I'm sad there's no 24hr cooloff unlike in the US.
- ta1243 1y agoNewspaper and gym, sure. It's common enough that popular TV programs cover it https://www.youtube.com/watch?v=oh8PFs0LTKc https://www.youtube.com/watch?v=oh8PFs0LTKc Not sure about airlines though.