Agreed. I can't find it, but I remember seeing an article/blog post shared on HN about the importance of slack. Impossible to search for it given the name of a

Agreed. I can't find it, but I remember seeing an article/blog post shared on HN about the importance of slack. Impossible to search for it given the name of a popular communication software :) But essentially it was about a secretary who wasn't booked wall-to-wall with meetings and tasks. She had some meetings but otherwise just able to do whatever she needed to do. Then, when an emergency happened and she was needed right away to cancel a meeting or make a last minute adjustment, she was able to hop right onto it. When a team is slammed with P1 tasks all day/week long, and every task is P1, then when an actual urgent matter happens then the team is unable to respond in an efficient manner.