> I can just imagine the roundtable That's the best part! The devs probably never thought of it, the support people who were complained to were probably eith

> I can just imagine the roundtable That's the best part! The devs probably never thought of it, the support people who were complained to were probably either unable to reach the devs, or time crunched enough to not be able to, and who as a project manager would want to say they told their Devs to fix an issue that will lose the company money!