My dad got one of these. I was able to quickly identify it was a scam because it went to an email provider he doesn't use for iCloud/Apple, and he has no other

My dad got one of these. I was able to quickly identify it was a scam because it went to an email provider he doesn't use for iCloud/Apple, and he has no other cloud storage. But troubleshooting stuff like this remotely is difficult because users will often misread words to match what they expect it to say. For example, my dad kept saying that the email was about his "iCloud storage" when in fact it just said "cloud storage". His mind filled in the blank to make it make sense.