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I agree that PayPal does a good job to deal with a very, very hard and very real problem of fraud but that's not the issue. The issue is the part that comes aft
by nicholassmith 14y ago
I agree that PayPal does a good job to deal with a very, very hard and very real problem of fraud but that's not the issue. The issue is the part that comes after the account freeze, the part that frequently seems to take a large amount of internet frenzy to get PayPal to pick up the phone and go 'we're really sorry, we'll sort it out today'.
They're getting better, and taking steps in the right direction but they really need to step up the processes for dealing with the aftermath of it, blocking something for fraud is a good thing, making someone run around for months and months is a bad thing.
(Upvoted as it was a genuinely insightful post)