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Salesforce Cuts 4k Customer Service Jobs as AI Agents Replace Human Staff
- strangattractor 1y agoFinally - someone has found an even worse solution than phone menus to help direct and answer their customer's questions.
- cratermoon 1y agoKlarna tried this. It lasted about a year. https://garymarcus.substack.com/p/ai-layoffs-productivity-and-the-klarna https://garymarcus.substack.com/p/ai-layoffs-productivity-an...
- tehwebguy 1y ago> He described the shift as “the most exciting thing that’s happened in the last nine months for Salesforce,” incredible self own