>> productivity is unlikely to go up I wonder how that would even be measured? I suppose you could do it for roles that do the same type of work every day. I.e

>> productivity is unlikely to go up I wonder how that would even be measured? I suppose you could do it for roles that do the same type of work every day. I.e. perhaps there is some statistical relevance to number of calls taken in a call center per day or something like that. One the software development side however, productivity metrics are very hard to quantify. Of course, you can make a dashboard look however you want, but impossible, essentially to tie those metrics to NPV.