4 ms·

> Nobody wants to use an Atlassian browser. False. On my work machine, I would grasp at any straw that promised to make JIRA less annoying.

Pfhortune 1y ago
Based on my usage of Jira over the years, I believe all the annoying parts of Jira come from _within_ the walls of Atlassian HQ...
- e40 1y ago
  This. They consistently ignore user feedback on problems with their ui. It’s really a mess and slow as hell.
milkshakes 1y ago
Or they could take that money and actually improve the UX instead of needing an AI to navigate it?
- cyberpunk 1y ago
  They used to have an iPad app that made it actually tolerable. Then killed it. RIP ipad app. You are missed.
makeitdouble 1y ago
Did any Atlassian product ever make JIRA less annoying ? My impression was JiRA is the planet and everything else are satellites turning around. They come and go but never touch JIRA.
- blackqueeriroh 1y ago
  yeah, lots of them. Every day. All the time. But you’d have to learn to understand that most of the problem you have with Jira has nothing to do with the tool and everything to do with how it’s been implemented.
  - indemnity 1y ago
    Somehow all the implementations are equally lacklustre though? What is the common denominator.
  - makeitdouble 1y ago
    I beg to differ. Jira can be used in a sensible way, but that absolutely not how the tool is pitched nor how it guides user and companies. I'd compare it to giving users a 30 tools swiss army knife when all they should be using is the + driver and the scissors. The issue being that teams that have that maturity don't need to kitchen sink in the first place and will be combining their own selected tools. That's how so many teams can get by with Notion and Gitlab only. I spent more than a decade in JIRA and the Atlassian suite and can't think of any synergy that I miss TBH. Confluence in particular was fine for the time but does it stand the current competition ?
tombert 1y ago
I hate Jira like all good people, though in fairness I haven't really found a replacement for it that I actually liked. The closest I've used was Pivotal Tracker, which I believe is dead now, but I still remember finding stuff annoying about it (though drawing a blank on those facts right now). I wonder if dedicated ticket management stuff at scale is just inherently going to be annoying. I use Obsidian with the Tasks plugin as a Jira-lite, and for whatever reason it doesn't bother me. I think it's because I can tune it however I want without a bunch of menus and write my own arbitrary queries, but I also think part of the appeal is that the tasks can be part of my notes, instead of a separate application (which is why I couldn't stick with OmniFocus).
- usr1106 1y ago
  We had Gitlab issues for 7 years at work. It was a clear and reponsive UI, simple but powerful markdown editing. Probably only 20% of the functionality what you can theoretically do with Jira, but just more pleasant to use and we got everything done. Over the years Gitlab kept adding more features and response times slightly decreased, but still nothing compared to Jira. After changing jobs I have to use Jira and hate it every day.
- rglynn 1y ago
  Out of interest, what issues did you have with Linear?
  - tombert 1y ago
    I don’t think I’ve used Linear, I hadn’t heard of it until just now.
    - indemnity 1y ago
      I switched to it for projects in my consulting side gigs, and it’s quite low friction, but I don’t see it gaining the same traction in enterprise as JIRA until they add the ability for big companies to completely fuck up and over-complicate issue workflows and add 100+ custom fields and turn Linear into the system that gates velocity.
stephenhandley 1y ago
Hammer meet everything is a nail

Pfhortune 1y ago

Based on my usage of Jira over the years, I believe all the annoying parts of Jira come from _within_ the walls of Atlassian HQ...

e40 1y ago
This. They consistently ignore user feedback on problems with their ui. It’s really a mess and slow as hell.

milkshakes 1y ago

Or they could take that money and actually improve the UX instead of needing an AI to navigate it?

cyberpunk 1y ago
They used to have an iPad app that made it actually tolerable. Then killed it. RIP ipad app. You are missed.

makeitdouble 1y ago

Did any Atlassian product ever make JIRA less annoying ? My impression was JiRA is the planet and everything else are satellites turning around. They come and go but never touch JIRA.

blackqueeriroh 1y ago
yeah, lots of them. Every day. All the time. But you’d have to learn to understand that most of the problem you have with Jira has nothing to do with the tool and everything to do with how it’s been implemented.
- indemnity 1y ago
  Somehow all the implementations are equally lacklustre though? What is the common denominator.
- makeitdouble 1y ago
  I beg to differ. Jira can be used in a sensible way, but that absolutely not how the tool is pitched nor how it guides user and companies. I'd compare it to giving users a 30 tools swiss army knife when all they should be using is the + driver and the scissors. The issue being that teams that have that maturity don't need to kitchen sink in the first place and will be combining their own selected tools. That's how so many teams can get by with Notion and Gitlab only. I spent more than a decade in JIRA and the Atlassian suite and can't think of any synergy that I miss TBH. Confluence in particular was fine for the time but does it stand the current competition ?

tombert 1y ago

I hate Jira like all good people, though in fairness I haven't really found a replacement for it that I actually liked. The closest I've used was Pivotal Tracker, which I believe is dead now, but I still remember finding stuff annoying about it (though drawing a blank on those facts right now). I wonder if dedicated ticket management stuff at scale is just inherently going to be annoying. I use Obsidian with the Tasks plugin as a Jira-lite, and for whatever reason it doesn't bother me. I think it's because I can tune it however I want without a bunch of menus and write my own arbitrary queries, but I also think part of the appeal is that the tasks can be part of my notes, instead of a separate application (which is why I couldn't stick with OmniFocus).

usr1106 1y ago
We had Gitlab issues for 7 years at work. It was a clear and reponsive UI, simple but powerful markdown editing. Probably only 20% of the functionality what you can theoretically do with Jira, but just more pleasant to use and we got everything done. Over the years Gitlab kept adding more features and response times slightly decreased, but still nothing compared to Jira. After changing jobs I have to use Jira and hate it every day.
rglynn 1y ago
Out of interest, what issues did you have with Linear?
- tombert 1y ago
  I don’t think I’ve used Linear, I hadn’t heard of it until just now.
  - indemnity 1y ago
    I switched to it for projects in my consulting side gigs, and it’s quite low friction, but I don’t see it gaining the same traction in enterprise as JIRA until they add the ability for big companies to completely fuck up and over-complicate issue workflows and add 100+ custom fields and turn Linear into the system that gates velocity.

stephenhandley 1y ago

Hammer meet everything is a nail