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What you’re describing doesn’t make much sense: why would a registrar lock your account? Why would a registrar change your domain’s nameservers? If you have dir

by abxyz 1y ago

What you’re describing doesn’t make much sense: why would a registrar lock your account? Why would a registrar change your domain’s nameservers? If you have direct contact with the CEO then you’re already far ahead of wherever people here can get you. You said “backup codes” so I’m going to guess what’s actually happened is you lost access to your second factor, your domain has expired and you’re unable to log in to your account to renew it. Does that accurately reflect the situation?

ohgandihelpme 1y ago
My guess is someone eventually got in (my password wasn’t great, and my Gmail attached also got hit) and then they locked it out of suspicious activity. I didn’t mean to imply the registrar did, but it was changed. The domain didn’t expire—my partner was able to renew without having to login, not knowing that my account was “locked, please contact support”ed. The CEO said it’s out of their hands and the abuse department would take care of it, but he seems to have now offered radio silence. I’m not sure what to do next short of sending a demand letter, or if that would get me anywhere with a FR-based entity, albeit they do have an office in San Francisco…
- thisislife2 1y ago
  If your account has been hacked, and even possibly misused, the company would be well within its right to take the time to verify everything you say. They wouldn't, after all, want to fall foul of the law in any manner and be liable for something illegal. That said, check the consumer laws in your country - In mine (India), when I wish to file a complain and send such notices to a company (informing them to resolve the issue or else be dragged to court), I generally have to give them a "reasonable" time to resolve the issues (around 15 to 30 days). (And yes, if the company has stopped communicating you, send them such notice / demand immediately so they will have to respond to you - nothing gets a company moving faster than unnecessary legal expenditure and being summoned in court. If they have an office in your country, they are bound by your country's law). (For more on the legal aspect, ask in law.stackexchange.com and consult an attorney).
- namegulf 1y ago
  How did your partner renew the domain without logging in? There is only 2 ways to renew. 1. Auto-renew if configured and credit card is in good standing 2. Manual, you'll get email for renewal, you click, login and then renew Something doesn't add up here.
  - joshmn 1y ago
    Weird indeed: When renewing a domain registered at Gandi, you don’t have to be the account owner: “The owner of the transferred domains cannot be modified as per registry policy. The owner will remain the same after the transfer. Owners will not change for renewed products.” And later, “Please be aware that you are about to renew a domain you do not own.” Just tried it myself.
    - namegulf 1y ago
      Are they confusing transfer for renewals? Because the message above all talks about transfers.
      - joshmn 1y ago
        I interpreted the message as “Gandi isn’t what they used to be anymore, I’m going to transfer out, you don’t need to tell me this.” It could also be a language barrier by OP.
  - dogecoinbase 1y ago
    Many registrars allow renewal of domain names without authentication (you're unable to change any of the domain settings, however) -- some just let you do it, others it's a process, e.g. https://www.namecheap.com/support/knowledgebase/article.aspx/10326/2201/how-to-pay-for-a-domain-name-if-im-not-the-registrant/ https://www.namecheap.com/support/knowledgebase/article.aspx...
    - namegulf 1y ago
      That requires an account created before renewal even though it's not the same account as the domain name. This may be useful for gifting a renewal or something like that.
- yowlingcat 1y ago
  It's quite a stretch to go from "Gandi is holding my domain hostage" to "my password wasn't great" -- while my heart goes out to you (I personally don't like that we live in a world where just because people can engage in digital thievery it just happens), I don't know if you could reasonably expect Gandi to do anything other than having it work through their fraud department. The world is pretty messed up out there. Please use products like haveibeenpwned and a good password manager like 1password (which can help automatically check your passwords for breaches) to structurally ensure you can remediate these situations for the future as well as prevent them from occurring (strong un-reused passwords). If this site is something that your whole life is attached to it deserves your attention to protect it. Good luck. Hope you get this resolved. It's not your fault but crimes of opportunity rarely are.

by abxyz 1y ago

ohgandihelpme 1y ago

My guess is someone eventually got in (my password wasn’t great, and my Gmail attached also got hit) and then they locked it out of suspicious activity. I didn’t mean to imply the registrar did, but it was changed. The domain didn’t expire—my partner was able to renew without having to login, not knowing that my account was “locked, please contact support”ed. The CEO said it’s out of their hands and the abuse department would take care of it, but he seems to have now offered radio silence. I’m not sure what to do next short of sending a demand letter, or if that would get me anywhere with a FR-based entity, albeit they do have an office in San Francisco…

thisislife2 1y ago
If your account has been hacked, and even possibly misused, the company would be well within its right to take the time to verify everything you say. They wouldn't, after all, want to fall foul of the law in any manner and be liable for something illegal. That said, check the consumer laws in your country - In mine (India), when I wish to file a complain and send such notices to a company (informing them to resolve the issue or else be dragged to court), I generally have to give them a "reasonable" time to resolve the issues (around 15 to 30 days). (And yes, if the company has stopped communicating you, send them such notice / demand immediately so they will have to respond to you - nothing gets a company moving faster than unnecessary legal expenditure and being summoned in court. If they have an office in your country, they are bound by your country's law). (For more on the legal aspect, ask in law.stackexchange.com and consult an attorney).
namegulf 1y ago
How did your partner renew the domain without logging in? There is only 2 ways to renew. 1. Auto-renew if configured and credit card is in good standing 2. Manual, you'll get email for renewal, you click, login and then renew Something doesn't add up here.
- joshmn 1y ago
  Weird indeed: When renewing a domain registered at Gandi, you don’t have to be the account owner: “The owner of the transferred domains cannot be modified as per registry policy. The owner will remain the same after the transfer. Owners will not change for renewed products.” And later, “Please be aware that you are about to renew a domain you do not own.” Just tried it myself.
  - namegulf 1y ago
    Are they confusing transfer for renewals? Because the message above all talks about transfers.
    - joshmn 1y ago
      I interpreted the message as “Gandi isn’t what they used to be anymore, I’m going to transfer out, you don’t need to tell me this.” It could also be a language barrier by OP.
- dogecoinbase 1y ago
  Many registrars allow renewal of domain names without authentication (you're unable to change any of the domain settings, however) -- some just let you do it, others it's a process, e.g. https://www.namecheap.com/support/knowledgebase/article.aspx/10326/2201/how-to-pay-for-a-domain-name-if-im-not-the-registrant/ https://www.namecheap.com/support/knowledgebase/article.aspx...
  - namegulf 1y ago
    That requires an account created before renewal even though it's not the same account as the domain name. This may be useful for gifting a renewal or something like that.
yowlingcat 1y ago
It's quite a stretch to go from "Gandi is holding my domain hostage" to "my password wasn't great" -- while my heart goes out to you (I personally don't like that we live in a world where just because people can engage in digital thievery it just happens), I don't know if you could reasonably expect Gandi to do anything other than having it work through their fraud department. The world is pretty messed up out there. Please use products like haveibeenpwned and a good password manager like 1password (which can help automatically check your passwords for breaches) to structurally ensure you can remediate these situations for the future as well as prevent them from occurring (strong un-reused passwords). If this site is something that your whole life is attached to it deserves your attention to protect it. Good luck. Hope you get this resolved. It's not your fault but crimes of opportunity rarely are.