Both consumer and enterprise hardware has that level of on-site support. Even for the consumer side Dell contracts out to a bunch of local IT technicians that d

Both consumer and enterprise hardware has that level of on-site support. Even for the consumer side Dell contracts out to a bunch of local IT technicians that drive around fixing stuff. I remember a tech sitting in my living room swapping out a (consumer) laptop screen all the way back in 2007 so they’ve had this support for a long time.