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My daughter took her Alienware laptop to school with her. The keyboard broke and we contacted Dell support hoping to just buy a new keyboard. Instead, they sent
by criddell 1y ago
My daughter took her Alienware laptop to school with her. The keyboard broke and we contacted Dell support hoping to just buy a new keyboard. Instead, they sent a technician to her dorm next day who fixed it on-site.
What really impressed me was that we bought the laptop in the US where we live and she was going to school in Canada.
- jlund-molfese 1y agoThat’s really cool! Was this just with the standard warranty, or did you have to get some sort of extended support plan?
- criddell 1y agoIt was the standard warranty which makes me think there was a known flaw in those keyboards. Interestingly, I got nowhere with phone support. The support person told me there were no keyboards available and didn't know when it would be back in stock. So then I contacted Dell support on Twitter (as it was known back then) and they immediately got back to me to find out what happened and arranged the repair.
- the_pwner224 1y agoTheir higher end consumer models come with ProSupport as the standard warranty.