Using JIRA isn't really the issue on its own. It's walking around with blinders thinking that tracking things in JIRA is how work gets done because it's invisib

Using JIRA isn't really the issue on its own. It's walking around with blinders thinking that tracking things in JIRA is how work gets done because it's invisible to you otherwise because you don't have your ear to the ground listening to your staff and finding out what's happening because you expect it all to be in the ticket tracking system. The map is not the territory, etc. etc.