This is a good opportunity for YM to educate their customers. I have a great mechanic who I trust and bears with me when I ask exactly what is going on. We buil

This is a good opportunity for YM to educate their customers. I have a great mechanic who I trust and bears with me when I ask exactly what is going on. We built a relationship based on him educating me. YM could do the same for it's customers. Your cam belt needs repairing? Why exactly? Your wheels needs alignment? Why exactly? Keep a dossier on the car and what's going on and your customers are happier and have less to complain about when they get hit with a $2k upgrade because your car is 15 years old and you can't get a used radiator for your model.