I bought a Palm Pre2 last year on ebay and had to go into an AT&T store to activate it. The person helping me had a little trouble activating it, so he called A

I bought a Palm Pre2 last year on ebay and had to go into an AT&T store to activate it. The person helping me had a little trouble activating it, so he called AT&T support and got help so quickly without being asked stupid questions, I've been using his technique ever since. Whenever I call tech support of a company that has physical locations, I always start with: "Hello, my name is Kevin, I'm an associate with [company] at the [store] location. I'm trying to help a customer with [my problem] issue..." And very quickly I'm having a conversation with someone who knows their stuff and doesn't insult my intelligence.