> Because here’s the ugly truth: service is dead. The only thing still alive is the endless, humiliating upsell and self-service. As I shouted "hear, hear" the

> Because here’s the ugly truth: service is dead. The only thing still alive is the endless, humiliating upsell and self-service. As I shouted "hear, hear" the author's substack blocked me from further reading with a giant Subscribe Now pop-up.