IMO, the design matters much less than the functionality. This stuff needs to work. It needs to be accessible. I once signed up for a state government health c

IMO, the design matters much less than the functionality. This stuff needs to work. It needs to be accessible. I once signed up for a state government health care exchange and basic functionality like resetting your password didn't even work. Once I was actually logged in (after waiting on hold with their call center), the site barely functioned: slow page loads. timeouts, absurd error messages. This was a double digit million dollar project, sometime around 2016. So called "professional services" were provided by several major tech firms, which I'm sure outsourced it to the cheapest offshore subcontractors they could find.