> As to "Dell support has flown a repair guy to my place with spare hardware pieces ". You don't know that he wasn't already planning to fly to your area for 5+

> As to "Dell support has flown a repair guy to my place with spare hardware pieces ". You don't know that he wasn't already planning to fly to your area for 5+ other customers anyway. I can tell you that wasn't the case because it was a small town that had a small airport. And they sent the guy next-day from my report. He told me he just flew for my issue and was returning on the same day. If it was some large city or capital, they probably wouldn't have needed to fly the tech guy anyway. Someone would have probably been available nearby. As for the price, perhaps it changes for different hardware, but for customer PCs you can see for yourself, it's around ~$45 per year. Which was free for me because of promo.