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The other poster likely presented themselves as a company, service contract and all: you presented yourself as a retail customer, thanks to Amazon They offer..

• kstrauser 1y ago
  Oh, sure. They’re not going to fly someone out to fix a retail customer’s monitor. I get that and would never expect that level of service. And yet, they doubled down hard on refusing to replace my defective 6 month old, still under warranty, screen. Amazon was the hero in this story. They listened to my story and gave me a refund, which I spent with a different brand. It felt wonderful explaining to their enterprise rep why we were rejecting their bid and going with a different vendor.
  • tremon 1y ago
    Ah yes. I've also had the joy of telling off a professional account manager because of piss-poor consumer support (in my case, it was DHL). It's a great feeling :)
    • kstrauser 1y ago
      The opportunity is rare, but wow, was that ever satisfying.