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AirBnb has one dark pattern that I'm aware of, that I absolutely despise: the search listings don't display the actual price, but instead the price minus the fe
by bigDinosaur 1y ago
AirBnb has one dark pattern that I'm aware of, that I absolutely despise: the search listings don't display the actual price, but instead the price minus the fees (so not what you'll actually pay). Thankfully some jurisdictions made this illegal (e.g. if you use the Australian AirBnb website you'll get the actual prices), but it's a horrible pattern presumably designed to get people to commit to initiating a booking and thus less likely to not proceed when they see the final total.
I have zero faith that anyone who was okay with that should be in charge of anything for the public good.
- 2arrs2ells 1y agoThis has changed - at least for me, in the US, Airbnb shows all-in pricing.
- quantified 1y agoAnd for me, not. Hate to say it, but it depends. On what I can't say.
- foobarian 1y agoThis has started to turn around in the US, and states like CA and MN require it, with MA to follow in a few days. The problem is that if you don't use that dark pattern, you take a double digit revenue hit. So you revert to the dark pattern while shaking your fist at why the customers "just don't understand?"
- nativeit 1y agoI think that was one of Biden's FTC initiatives about hidden fees in things like airlines, car rentals, hotel rooms, etc.. Honestly one of the better moves by the FTC, here's hoping it survives.