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It's more complicated than that. People have the highest intent for a product early on (ie, at the moment they sign up). That is when they are most likely to pa
by Ozzie_osman 1y ago
It's more complicated than that. People have the highest intent for a product early on (ie, at the moment they sign up). That is when they are most likely to pay, and by paying, they make a commitment and invest the time to get value back out of the product.
A free trial gives them a chance to waffle, and usually by the end of the trial they have haven't put in the effort to decide they want to buy the product, so they don't. Paying earlier also creates a commitment bias.
I've seen this over and over again in products. You want to give people enough usage that they can have confidence the product is worth paying for, but not enough time that they waffle.