There's a mid-sized international bus company over here and once I bought a ticket for the wrong day, realized only after payment. I simply called the phone num

There's a mid-sized international bus company over here and once I bought a ticket for the wrong day, realized only after payment. I simply called the phone number, the lady spoke my language, reissued the ticket for a different day, that's it. I was shocked that customer support can work like that.