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Actually one of the fast food restaurants here takes automated spoken orders at the drive through. I've only used it once, but I was surprised that it worked fl

• gspencley 1y ago
  The thing about automated systems is that they typically cover the happy paths, and leave people who fall outside of those happy paths extremely frustrated. Take automated phone menu systems, for example. "If you are calling about X, press 1 If you are calling about Y, press 2 If you are calling about Z, press 3" customers presses 0 because they are calling about none-of-the-above and wants to talk to a human "I'm sorry. I don't recognize that menu option. To hear the options again, please press 9." Oh just today, to give another example of how automation can seriously frustrate end users, I'm trying to get a Square POS account approved for my new business. Their automated verification system sent me a form requesting more information about my business because certain information "could not be verified." One of the questions on the form was asking me to explain a discrepancy between the legal business name I typed in when setting up the account and the business name as it appears on the articles of incorporation that I submitted. The discrepancy in question: white-space and capitalization. No human being would read the two strings as distinct or recognize any discrepancy. Only software does that.