4 ms·
> Customer says "I want a cheeseburger, plain", Mcdonalds puts that in as "Cheesebuger, no ketchup, mustard, onion or pickle". Customers will take plain to mean
by diggan 1y ago
> Customer says "I want a cheeseburger, plain", Mcdonalds puts that in as "Cheesebuger, no ketchup, mustard, onion or pickle". Customers will take plain to mean a dozen different things.
Isn't it up to the person who is receiving the order to ask clarifying questions then? Since they know it's potentially unclear/ambiguous, why not try to resolve the ambiguity before making the order?
- bryanlarsen 1y agoThat'd just annoy the 99% of people that agree with McDonald's on what plain means. People at McDonald's are often in a hurry, and some would get really annoyed at stupid questions. Better to piss off the 1% than the 99%. If you're clarifying at this level, there are likely many other questions that you'd ask.
- ecshafer 1y ago99% of orders are not made incorrectly, and you're being told to go faster and keep times low. Is this the 1 order of the hour that the person will come back and complain that its wrong? Is this person going to come back regardless and say it was wrong to get free food? Its unambiguous enough to not be worth the time.
- diggan 1y agoBe a bit smooth about it: as you type in the order, verbally say out loud what you're entering with other words, then ask them to confirm. No lost time, potentially less people to deal with in the future, win-win.
- JohnFen 1y agoIt's been several lifetimes since I worked in a fast food place (not McDonald's), but at least then, this was how we were trained to do it. Reading the order back like that was required.