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The reasons not to use GoDaddy in the past have been entirely moral/political, not technical. I've been using them for 10 years without a DNS issue like this,

by ry0ohki 14y ago

The reasons not to use GoDaddy in the past have been entirely moral/political, not technical. I've been using them for 10 years without a DNS issue like this, so it's not quite the same thing.

drivebyacct2 14y ago
That's simply not true. And even if you ignore strictly technical problems they've had in the past (and the technical issues I had helping a non-profit with a hacked GoDaddy instance on a shared box that they disclaimed responsibility for), their moral/political problems are technical problems as well. As far as I'm concerned, failing to follow a DMCA properly and instead simply re-routing DNS requests in the meantime is a technical issue just as much as political one.
- watty 14y ago
  I'm curious, how did you narrow it down to GoDaddy as being the culprit? Let me guess, you used a popular CMS?
  - drivebyacct2 14y ago
    It was a hosted WordPress blog. That by default makes it their fault. If WP weren't up to date, it's their fault. If the host for the shared instance were hacked and files were added to all of the shared installations (which is what happened), it's their fault. The problem was, the malware was only visible when the referrer was "Google", so they claimed there was nothing wrong. For weeks.
    - watty 14y ago
      I'm not sure I follow your logic. GoDaddy may make it easy for you to install WordPress but it's still up to the owner to go in and update WordPress and Plugins. I'm not saying it wasn't GoDaddy but claiming it was definitively seems a little silly...
      - drivebyacct2 14y ago
        I don't know as I didn't set it up, but I've used shared cpanels in the past and they give you one-click WordPress installs and advertised as a "one-click full solution". Either way, when it came down to it, one of their other shared clients were compromised and their sandboxing was rather insufficient leading to most of the clients on that box having some sort of malware installed. I'm sure the person in question was targeted because it looked like a standard install and frankly, if I was targeting shared hosting providers, I'd create my malware to be easy to integrate with WordPress. I hope that makes it more clear why I find it to be GoDaddy's fault. In the end of the day, they understood what was wrong, apologized and fixed it.
        watty 14y ago
        Well here's how it works. GoDaddy and all other host's "one-click" is installation only. It doesn't auto-update your WordPress install so yours likely contained an old security exploit and was easily hacked. This is by design, it would be bad to install a WP theme and then have your website broken because it auto-updated WP. Even so, you never answered my original question. How'd you determine it was a sandboxing problem rather than your own WordPress installation being compromised? Seems even less so considering you didn't realize you had to update WordPress yourself.
        drivebyacct2 14y ago
        Yes, I did answer. They. Told. Me. It. Was. Their. Fault.
jimmyjim 14y ago
Moral/political reasons aside, have you ever seen their UI? Try registering for a domain and get an idea of how aggressively and unabashedly they try to upsell you things you have zero need for, how difficult they make it to "transfer" domains. Generally, these practices are good signs of trouble, and a good hint that it's better to take business elsewhere. I should not have to spend hours upon hours wading through BS to do trivial tasks.
- Alex3917 14y ago
  While those things are certainly annoying, they take up about 10 minutes per year of my time. Yes, GoDaddy has lots of issues, but it's not like other registrars are any better. E.g. on the front page of NameCheap they advertise that .com domains are 3.99, but when you actually do a lookup they in fact cost $10.69.
  - alexanderh 14y ago
    It does not say .com names are $3.99 It is slightly misleading (since the default search box is for .com), but all it says is "DOMAINS FROM 3.99" which is absolutely true. Some .info domains go for as low as $3.99 That is nowhere near as bad as GoDaddy's upselling crap PLUS namecheap's configuration and control panels are really nice to use. Comparing GoDaddy to NameCheap is like comparing MySpace (before the last major redesign) to Facebook. They both have to make money somehow (and so have certain lame tactics to be competitive), but NameCheap is obviously lightyears beyond godaddy in any informed persons mind (ESPECIALLY when actually using the service after having paid for it... NameCheap's control panels are the best i've ever seen anywhere)
    - Alex3917 14y ago
      Right below there it says web hosting starting at 2.95 per month, and if you click on the link the lowest price listed is 3.45 per month and that's only with a 24 month commitment. Why would I go with a company that is outright trying to steal money from me? I ask because they seem to be the most recommended GoDaddy alternative.
soult 14y ago
Godaddy tries to upsell their "premium" DNS service by blocking high-frequency DNS requests on their non-premium authoritive servers.[1][2] I would call that a technical issue, even though it probably only affects web crawlers. 1: https://news.ycombinator.com/item?id=2964084 https://news.ycombinator.com/item?id=2964084 2: http://rscott.org/dns/GoDaddy_Selective_DNS_Blackouts.htm http://rscott.org/dns/GoDaddy_Selective_DNS_Blackouts.htm
- DASD 14y ago
  To expand on web crawlers, monitoring/uptime services are affected as well.
watty 14y ago
Completely agree. The small business I work for has used GoDaddy from the start and has had outstanding uptime. Sure the interface is horrible but that doesn't affect our customers. So, now what do we switch to?
- desslock 14y ago
  Probably a little early to be advertising this, since we're a couple of days from an "official launch", but I'm launching NameCan.com to specifically address the problems in what I perceive to be an unethical domain management space, namely: - No Up-sells - Simple intuitive clean powerful UI - Pricing transparency - Security - Innovative management tools for handling larger domain portfolios DNS functionality will be rolled out in the coming month.
- bwhite 14y ago
  You want EasyDNS (https://web.easydns.com/ https://web.easydns.com/). Transparent, care about (D)DOS, pretty good UI.
  - robbiemitchell 14y ago
    Any rec(s) for a .fm domain?
  - ceejayoz 14y ago
    I've been slowly moving away since the new UI. Hate it.
jackalope 14y ago
I run my own DNS, so this outage isn't affecting me. But I've also been migrating my domains away from GoDaddy for purely technical reasons. One is that the UI is constantly changing, with its sole goal to be deliberately counterintuitive. There are key places where it tells you click on a link, without just offering the link right there, so you have to hunt it down on the page. Crazy. But the worst one is that I can no longer read their emails in mutt. At all. It was refreshing to get simple notifications from Namecheap that were short and easy to read.

by ry0ohki 14y ago

The reasons not to use GoDaddy in the past have been entirely moral/political, not technical. I've been using them for 10 years without a DNS issue like this, so it's not quite the same thing.

drivebyacct2 14y ago

That's simply not true. And even if you ignore strictly technical problems they've had in the past (and the technical issues I had helping a non-profit with a hacked GoDaddy instance on a shared box that they disclaimed responsibility for), their moral/political problems are technical problems as well. As far as I'm concerned, failing to follow a DMCA properly and instead simply re-routing DNS requests in the meantime is a technical issue just as much as political one.

watty 14y ago
I'm curious, how did you narrow it down to GoDaddy as being the culprit? Let me guess, you used a popular CMS?
- drivebyacct2 14y ago
  It was a hosted WordPress blog. That by default makes it their fault. If WP weren't up to date, it's their fault. If the host for the shared instance were hacked and files were added to all of the shared installations (which is what happened), it's their fault. The problem was, the malware was only visible when the referrer was "Google", so they claimed there was nothing wrong. For weeks.
  - watty 14y ago
    I'm not sure I follow your logic. GoDaddy may make it easy for you to install WordPress but it's still up to the owner to go in and update WordPress and Plugins. I'm not saying it wasn't GoDaddy but claiming it was definitively seems a little silly...
    - drivebyacct2 14y ago
      I don't know as I didn't set it up, but I've used shared cpanels in the past and they give you one-click WordPress installs and advertised as a "one-click full solution". Either way, when it came down to it, one of their other shared clients were compromised and their sandboxing was rather insufficient leading to most of the clients on that box having some sort of malware installed. I'm sure the person in question was targeted because it looked like a standard install and frankly, if I was targeting shared hosting providers, I'd create my malware to be easy to integrate with WordPress. I hope that makes it more clear why I find it to be GoDaddy's fault. In the end of the day, they understood what was wrong, apologized and fixed it.
      - watty 14y ago
        Well here's how it works. GoDaddy and all other host's "one-click" is installation only. It doesn't auto-update your WordPress install so yours likely contained an old security exploit and was easily hacked. This is by design, it would be bad to install a WP theme and then have your website broken because it auto-updated WP. Even so, you never answered my original question. How'd you determine it was a sandboxing problem rather than your own WordPress installation being compromised? Seems even less so considering you didn't realize you had to update WordPress yourself.
        drivebyacct2 14y ago
        Yes, I did answer. They. Told. Me. It. Was. Their. Fault.

jimmyjim 14y ago

Moral/political reasons aside, have you ever seen their UI? Try registering for a domain and get an idea of how aggressively and unabashedly they try to upsell you things you have zero need for, how difficult they make it to "transfer" domains. Generally, these practices are good signs of trouble, and a good hint that it's better to take business elsewhere. I should not have to spend hours upon hours wading through BS to do trivial tasks.

Alex3917 14y ago
While those things are certainly annoying, they take up about 10 minutes per year of my time. Yes, GoDaddy has lots of issues, but it's not like other registrars are any better. E.g. on the front page of NameCheap they advertise that .com domains are 3.99, but when you actually do a lookup they in fact cost $10.69.
- alexanderh 14y ago
  It does not say .com names are $3.99 It is slightly misleading (since the default search box is for .com), but all it says is "DOMAINS FROM 3.99" which is absolutely true. Some .info domains go for as low as $3.99 That is nowhere near as bad as GoDaddy's upselling crap PLUS namecheap's configuration and control panels are really nice to use. Comparing GoDaddy to NameCheap is like comparing MySpace (before the last major redesign) to Facebook. They both have to make money somehow (and so have certain lame tactics to be competitive), but NameCheap is obviously lightyears beyond godaddy in any informed persons mind (ESPECIALLY when actually using the service after having paid for it... NameCheap's control panels are the best i've ever seen anywhere)
  - Alex3917 14y ago
    Right below there it says web hosting starting at 2.95 per month, and if you click on the link the lowest price listed is 3.45 per month and that's only with a 24 month commitment. Why would I go with a company that is outright trying to steal money from me? I ask because they seem to be the most recommended GoDaddy alternative.

soult 14y ago

Godaddy tries to upsell their "premium" DNS service by blocking high-frequency DNS requests on their non-premium authoritive servers.[1][2] I would call that a technical issue, even though it probably only affects web crawlers. 1: https://news.ycombinator.com/item?id=2964084 https://news.ycombinator.com/item?id=2964084 2: http://rscott.org/dns/GoDaddy_Selective_DNS_Blackouts.htm http://rscott.org/dns/GoDaddy_Selective_DNS_Blackouts.htm

DASD 14y ago
To expand on web crawlers, monitoring/uptime services are affected as well.

watty 14y ago

Completely agree. The small business I work for has used GoDaddy from the start and has had outstanding uptime. Sure the interface is horrible but that doesn't affect our customers. So, now what do we switch to?

desslock 14y ago
Probably a little early to be advertising this, since we're a couple of days from an "official launch", but I'm launching NameCan.com to specifically address the problems in what I perceive to be an unethical domain management space, namely: - No Up-sells - Simple intuitive clean powerful UI - Pricing transparency - Security - Innovative management tools for handling larger domain portfolios DNS functionality will be rolled out in the coming month.
bwhite 14y ago
You want EasyDNS (https://web.easydns.com/ https://web.easydns.com/). Transparent, care about (D)DOS, pretty good UI.
- robbiemitchell 14y ago
  Any rec(s) for a .fm domain?
- ceejayoz 14y ago
  I've been slowly moving away since the new UI. Hate it.

jackalope 14y ago

I run my own DNS, so this outage isn't affecting me. But I've also been migrating my domains away from GoDaddy for purely technical reasons. One is that the UI is constantly changing, with its sole goal to be deliberately counterintuitive. There are key places where it tells you click on a link, without just offering the link right there, so you have to hunt it down on the page. Crazy. But the worst one is that I can no longer read their emails in mutt. At all. It was refreshing to get simple notifications from Namecheap that were short and easy to read.