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Once your CS is offshore and you don’t control it, the vetting process is a formality and doesn’t actually have to be anything more that a compliance process.
by newsclues 1y ago
Once your CS is offshore and you don’t control it, the vetting process is a formality and doesn’t actually have to be anything more that a compliance process.
Having worked in call centres where strict compliance and security was critical, the reality is that doing things properly is expensive.
- koliber 1y agoGood background checks are expensive. I am paying for it to make sure things turn out well. I'm sure there are organizations and outsourcing companies that skip it or treat it purely as a formality. I don't do that with my clients.