> Most online programs are so simple that there's no training involved. That is manifestly not the case; complex work is complex regardless of the delivery met

> Most online programs are so simple that there's no training involved. That is manifestly not the case; complex work is complex regardless of the delivery method. I have worked on and with a couple of web applications where it took several days to train someone to use the application; mostly because of the sheer number of variables they controlled. What I think you are trying to say is that there is no need to train people in the UI basics.