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Like you, I am a happy long-term user of Fastmail. In addition to the excellent mail and calendar service, their tech support is top-notch: fast and generally p
by ternaryoperator 1y ago
Like you, I am a happy long-term user of Fastmail. In addition to the excellent mail and calendar service, their tech support is top-notch: fast and generally providing the correct answer in their first communication.
- jesterson 1y agoHow dod you that? I am paying them thousands per year and support is neither good nor fast. And my requests are usually well written as we deal with emails a lot and understand how it works (if you pardon my slight bragging)
- ternaryoperator 1y agoI'm surprised to read this. We just email support@[the expected domain name]. Perhaps our queries are simple enough they can be handled easily.
- jesterson 1y agoProbably so. My volume is around 750k email per day roughly. Recently they started tinkering with spam filter, which worked fairly well before. Now it doesnt work - good mails go to spam, spam garbage goes inbox. Support tried - I'll give them that - but almost all their advises were either not working or working just partially. My guess is they integrating "AI" with spam filter, hence the quality decline. I use just use help-> Open ticket and getting one response per day (this is to address timely responses). Granted I am in UTC+7, but from company as big as FastMail you would expect support around the clock.