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On the opposite side of moral hazard, early in my career I worked for a large web security company in tech support. We were not permitted to escalate to enginee
by lavelganzu 1y ago
On the opposite side of moral hazard, early in my career I worked for a large web security company in tech support. We were not permitted to escalate to engineering at all. Often this meant the only solution was to apply our own, unofficial code changes!
- ericbarrett 1y ago> We were not permitted to escalate to engineering at all. I have no words! Except that I really want to know the organizational dysfunction that ended up creating that policy.