This is downvoted for some reason and yet it’s absolutely correct. There’s a reason telcos specifically are notorious for the shittiest customer service ever -

This is downvoted for some reason and yet it’s absolutely correct. There’s a reason telcos specifically are notorious for the shittiest customer service ever - because major telcos typically have a monopoly and/or long-term contracts the customer can’t easily leave. They could literally bill you and not provide any service, and most people would still pay at least a couple months while fighting to cancel or get it resolved to avoid getting their credit report dinged.