I’ve run into this with “personal care items” that are non-returnable. E.g. I received a “two pack” of eye drops that had obviously popped open in the warehouse

I’ve run into this with “personal care items” that are non-returnable. E.g. I received a “two pack” of eye drops that had obviously popped open in the warehouse and contained only one bottle. I couldn’t do the regular return flow because hygiene, but the chat bot immediately issued a refund.