> Recently they released a chat bot on their app and so I asked it to close the account and the bot did it for me! Have you filed a support ticket for that? It

> Recently they released a chat bot on their app and so I asked it to close the account and the bot did it for me! Have you filed a support ticket for that? It's clearly a bug. It should have forced you to call an agent so they could upsell you on a premium service. /s