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Why should Xfinity make any changes if you still send them money every month?
by thierrydamiba 1y ago
Why should Xfinity make any changes if you still send them money every month?
- Nextgrid 1y agoThis is downvoted for some reason and yet it’s absolutely correct. There’s a reason telcos specifically are notorious for the shittiest customer service ever - because major telcos typically have a monopoly and/or long-term contracts the customer can’t easily leave. They could literally bill you and not provide any service, and most people would still pay at least a couple months while fighting to cancel or get it resolved to avoid getting their credit report dinged.
- GuinansEyebrows 1y agoi'll try to assume this isn't a snarky response! but it kinda sounds like it. unfortunately, there are no "good" ISPs in my area. xfinity and the other big ones killed most of the competition via undercutting, lobbying and the legal system (ie, tying up municipal fiber/wifi initiatives in bureaucratic hell). since i no longer work from home, it's mostly just a convenience to have internet service for personal use. i actually use it very little, and pay for the cheapest option available, so it's not much money.
- thierrydamiba 1y agoNo snark, I just don’t see why Xfinity would have any motivation to change their process if it doesn’t have an impact on the bottom line.
- GuinansEyebrows 1y agoah well, we're dealing with economies of scale far greater than individual subscribers. and trust me, i've weighed going offline-only at home (not including mobile data), but for what relatively-little i do pay, i'm not ready to unplug just yet.