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My last experience with a chatbot wasn't terrible. It asked me all the relevant information about the problem, even follow up questions, and all required refer
by wvenable 1y ago
My last experience with a chatbot wasn't terrible. It asked me all the relevant information about the problem, even follow up questions, and all required reference numbers, and then passed me off to a human support person.
A human would have done the same thing but it would be a waste of time for them.
It was actually nice that I wasn't stuck in chatbot hell, I didn't have to ask for human, it just did it at the right moment.
- Lionga 1y agoYou what is even less of a waste of time for everyone? A simple form for that data. Just good the company knows a chatbot can not actually handle anything beyond taking some data.
- wvenable 1y agoI don't think that was in any way slower. You assume a simple form is enough to cover all possible situations in a non-frustrating way.
- franktankbank 1y agoDid that person make you repeat all the same information? If not I think we are heading for a golden era.
- wvenable 1y agoNope.