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I think that's partially because Amazon returns are the most happy path support interaction I've ever seen. They basically always grant the refund/return (in my

by rtkwe 1y ago

I think that's partially because Amazon returns are the most happy path support interaction I've ever seen. They basically always grant the refund/return (in my experience if it's soonish after purchase) and it's mostly about gathering the info to get it going rather than actually resolving an issue. The main decision on Amazon's side seems to be if they want you to bother sending the item back or not.

FireBeyond 1y ago
> The main decision on Amazon's side seems to be if they want you to bother sending the item back or not. Hah. I had to argue with a chatbot and representatives when a bottle of shampoo arrived shattered and the Amazon package was filled with shampoo. They literally said "put what remains of the product into a bag and return to UPS Store". I explained the absurdity, but no. So I duly show up at UPS who, to no-one's surprise but Amazon's, didn't particularly want a zip lock bag with 16 oz of shampoo in it. And then they sent me a replacement bottle that broke similarly. They didn't try that route again, but similarly, explaining that the "free replacement we sent you" was also delivered damaged, and I was still out money with no shampoo to show for it, also took a lot of effort. "But I see we sent you a replacement item, so you can't also get a refund." "Your replacement is also broken." "Oh, I thought that was the first bottle." "It was, too."
nunez 1y ago
I wonder how long they will keep that up for. Those returns must be costing them a fortune every quarter.
- MrMember 1y ago
  Every time I've returned something to Amazon it was because of their fuck up (sadly a lot more common lately). They send me the completely wrong item, the item arrives broken, etc.
- rtkwe 1y ago
  They've kept it up for several decades and in cases where it's not shipping damage or error (wrong item sent by amazon) they mostly pass the cost off to the sellers afaik. They also have their second hand stores where they sell returns and can recoup a lot of that loss. The ease of returns is one of the main things that keep me from completely cutting off amazon purchases and they probably know that and accept the losses for the gains.

by rtkwe 1y ago

FireBeyond 1y ago

> The main decision on Amazon's side seems to be if they want you to bother sending the item back or not. Hah. I had to argue with a chatbot and representatives when a bottle of shampoo arrived shattered and the Amazon package was filled with shampoo. They literally said "put what remains of the product into a bag and return to UPS Store". I explained the absurdity, but no. So I duly show up at UPS who, to no-one's surprise but Amazon's, didn't particularly want a zip lock bag with 16 oz of shampoo in it. And then they sent me a replacement bottle that broke similarly. They didn't try that route again, but similarly, explaining that the "free replacement we sent you" was also delivered damaged, and I was still out money with no shampoo to show for it, also took a lot of effort. "But I see we sent you a replacement item, so you can't also get a refund." "Your replacement is also broken." "Oh, I thought that was the first bottle." "It was, too."

nunez 1y ago

I wonder how long they will keep that up for. Those returns must be costing them a fortune every quarter.

MrMember 1y ago
Every time I've returned something to Amazon it was because of their fuck up (sadly a lot more common lately). They send me the completely wrong item, the item arrives broken, etc.
rtkwe 1y ago
They've kept it up for several decades and in cases where it's not shipping damage or error (wrong item sent by amazon) they mostly pass the cost off to the sellers afaik. They also have their second hand stores where they sell returns and can recoup a lot of that loss. The ease of returns is one of the main things that keep me from completely cutting off amazon purchases and they probably know that and accept the losses for the gains.