> redundant. At that time, CBA claimed that launching the chatbot supposedly "led to a reduction in call volumes" by 2,000 a week, FSU said. Yeah it is reduced

> redundant. At that time, CBA claimed that launching the chatbot supposedly "led to a reduction in call volumes" by 2,000 a week, FSU said. Yeah it is reduced because as soon as someone calls they're trapped in a 30 minute "I'm sorry I didn't understand, what can I help you with" And people just give up and decide, maybe the $20 ATM fee isn't worth contesting... Then again, this means the bank may be saving money too.