So are call trees where you have to answer yes / no to a decision tree (and can't press 0 / 1, you have to verbalize "yes" or "no"). Those continue to exist, so

So are call trees where you have to answer yes / no to a decision tree (and can't press 0 / 1, you have to verbalize "yes" or "no"). Those continue to exist, so I expect AI customer 'service' to be very frustrating to work with for quite some time.