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Sounds like a downgrade to me considering the previous return flow was to just press the return link and answer one multiple choice question.
by kjkjadksj 1y ago
Sounds like a downgrade to me considering the previous return flow was to just press the return link and answer one multiple choice question.
- rocmcd 1y agoThat's still how it is, at least for me in the US. I've never had to interact with a chat bot for anything, but maybe it depends on what you're returning.
- yojo 1y agoI’ve run into this with “personal care items” that are non-returnable. E.g. I received a “two pack” of eye drops that had obviously popped open in the warehouse and contained only one bottle. I couldn’t do the regular return flow because hygiene, but the chat bot immediately issued a refund.