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I was about to say the same thing. Amazon pretty much nailed it, at least for simple, straightforward "happy path" returns and refunds. I was actually kind of s
by ryandrake 1y ago
I was about to say the same thing. Amazon pretty much nailed it, at least for simple, straightforward "happy path" returns and refunds. I was actually kind of shocked after the "chatbot" conversation, sitting there thinking "Really, that's it and we're done?" and sure enough the money was refunded!
- Marsymars 1y agoBut you don't need a chatbot for this. I just processed an amazon return yesterday without a chatbot - just a form with maybe 4 fields, I filled them in, hit submit, and it directed to a page with shipping instructions and labels. Easy peasy.
- ryandrake 1y agoTotally agree. If Amazon steered me towards the form, I would have just used that, but I couldn't find it and the USE THE CHATBOT messaging was relentless.