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Do you want to search summaries, or do you want to save millions of dollars per year?
by deadbabe 1y ago
Do you want to search summaries, or do you want to save millions of dollars per year?
- morkalork 1y agoI can assure you that people care very much about searching and mining calls, especially for compliance and QA reasons.
- deadbabe 1y agoWhat’s the ROI?
- morkalork 1y agoTranscription cost is a race to the bottom because there's so many vendors competing, same with embeddings. It's positive. Gets better every year.
- deadbabe 1y agoSo no ROI, just hope.
- Windchaser 1y agoWhat's the ROI on quickly identifying and fixing problems with your product?
- tene80i 1y agoProduct teams analyse call summaries at scale to guide the roadmap to reduce future calls. It’s not just about case management.