The reason that caused the team to be understaffed and overtasked has not gone away because of AI. I am expecting the team to stay understaffed and overtasked,

The reason that caused the team to be understaffed and overtasked has not gone away because of AI. I am expecting the team to stay understaffed and overtasked, for the same reason it was before: it's less expensive. With or without an LLM summarizing phone calls.