I've had bad luck. Most of it very frustrating where the bot obviously doesn't understand anything. My best luck with a chat bot was ironically only because o

I've had bad luck. Most of it very frustrating where the bot obviously doesn't understand anything. My best luck with a chat bot was ironically only because of HN. I was to complaining about amazon's chat bot (it would send me in an infinite loop of directions) and someone who worked at Amazon on HN told me that there were multiple chat bots, and they told me the right one use (I had to click a different link on the amazon webpage than I was clicking). That one worked ... it took some engineer on HN to make me understand how to make it work.