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you want to be able to search over summaries so you need to generate them right away
by alooPotato 1y ago
you want to be able to search over summaries so you need to generate them right away
- krainboltgreene 1y agoPro-tip: You won't ever do that.
- alooPotato 1y agowe do
- ninininino 1y agoAdvanced organizations (think not startups, but companies that have had years of decades of profit in the public market) might have solved all the low-hanging fruit problems and have staff doing things like automated quality audits (search summaries for swearing, abusive language, etc).
- morkalork 1y agoAnd you could save a bunch of money by replacing the staff that do that with LLMs!
- krainboltgreene 1y agoI've worked at both. It is extremely rare that anyone ever does it.
- ch4s3 1y agoI would imagine OP is probably mining service call summaries to find common service issues, or at least that's what I would do.
- krainboltgreene 1y agoThat's what everyone says they'll do and then it never gets touched again.
- deadbabe 1y agoDo you want to search summaries, or do you want to save millions of dollars per year?
- morkalork 1y agoI can assure you that people care very much about searching and mining calls, especially for compliance and QA reasons.
- deadbabe 1y agoWhat’s the ROI?
- morkalork 1y agoTranscription cost is a race to the bottom because there's so many vendors competing, same with embeddings. It's positive. Gets better every year.
- deadbabe 1y agoSo no ROI, just hope.
- Windchaser 1y agoWhat's the ROI on quickly identifying and fixing problems with your product?
- tene80i 1y agoProduct teams analyse call summaries at scale to guide the roadmap to reduce future calls. It’s not just about case management.