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> recently switched to using AI to transcribe and write these summaries Did users knew that conversation was recorded?
by nuker 1y ago
> recently switched to using AI to transcribe and write these summaries
Did users knew that conversation was recorded?
- prophesi 1y agoYou would be hard-pressed to find a call center that _doesn't_ start every phone call with a warning that the conversation may be recorded.
- creaturemachine 1y agoYeah the standard "this call may be recorded for quality or training purposes" preamble shouldn't cover for slurping your voiceprint to further the butchering of client service that this call centre is here for.
- watwut 1y agoTypical call center call is recorded and you are told so by the start of the conversation. I had quite a few of those.