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Unless a case goes down the legal road, nobody is ever bothering to read old call summaries in a giant call center. When was the last time you called a large c
by cube00 1y ago
Unless a case goes down the legal road, nobody is ever bothering to read old call summaries in a giant call center.
When was the last time you called a large company and the person answering was already across all the past history without you giving them a case number first?
- doubled112 1y agoDoes an AI summary hold up in court? Or would you still need to review a transcript or recording anyway?
- cube00 1y agoYou can store low quality audio cheaply on cold storage so I suspect that's the real legal record if it got that far.