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I know a company that replaced their sales call center with an AI calling bot instead. The bot got better sales and higher feedback scores from customers.
by cm2012 1y ago
I know a company that replaced their sales call center with an AI calling bot instead. The bot got better sales and higher feedback scores from customers.
- rs186 1y agoAnd I happen to know a different company that regrets their decision to do something similar: https://tech.co/news/klarna-reverses-ai-overhaul https://tech.co/news/klarna-reverses-ai-overhaul Is my anecdotal evidence any better than yours?
- hnfong 1y agoI'm going to interpret the two stories as "50% businesses find LLMs useful" (sample size 2).
- Rebelgecko 1y agoI would argue yes, because you provided a source and a verifiable company name
- sameermanek 1y agoI know a company that did the same and lost billions of dollars