Nice gesture, but how many people are going to have the same reach in their complaints? It would be nitpicking to say the email fails the corporate sociopath-sp

Nice gesture, but how many people are going to have the same reach in their complaints? It would be nitpicking to say the email fails the corporate sociopath-speak test with 'leverage the issues', but what irks me is asking for the help of someone your company has just offended. The frame of mind of a non-sociopath would be to say 'how can I help earn back your trust?'. I've given up on PayPal for my meagre needs, but anyone with real money on the line should beat a path from them until their actions truly speak louder than their words. Speaking of words, I noticed a TOS update from them but haven't read it yet, so if they have taken positive steps then add grains of salt to this comment, to taste.