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Paid AWS support got a lot less capable on average during these two decades . :/ My recent interactions with them would probably have been better if they were
by lysace 1y ago
Paid AWS support got a lot less capable on average during these two decades . :/
My recent interactions with them would probably have been better if they were an LLM.
- oblio 1y agoThey probably are an LLM and if they aren't, their higher management is pushing for them to be LLMs by 2027 at the latest.
- lysace 1y agoI still get strong Hyderabad vibes from the copy/pasting plus the occasional original sentence. Perhaps they trained the LLM using that data though. (Small customer though: yearly AWS spend around 80k. Support is 10% of that.)
- count 1y agoTAMs are super hit and miss. We’ve had great ones (hi Nick!) and not so great ones. ($7-10M/mo customer AWS spend, support is a complicated sliding scale % of that, gogo ES!). Non-ES at smaller customers has been universally useless, except at quota increases.
- mdaniel 1y agoIf you're pushing 10 mil per month through AWS, I pray you have some bitcoin miners hidden in that spend. The mind reels