In my case, my loan "counseling session" was an online form I had to complete to unlock access to certain features of my online college account software. You do

In my case, my loan "counseling session" was an online form I had to complete to unlock access to certain features of my online college account software. You do not get a sit down with someone to tell you about what you are getting into before you start. Even if you can get a person to talk to, we are seeing that lots of hand waiving and outright dishonesty is being used to propagate loan profits.