> I know this because I used to try to help. I used to think that, for whatever reason, people just didn't know about all of the options out there. > I was wro

> I know this because I used to try to help. I used to think that, for whatever reason, people just didn't know about all of the options out there. > I was wrong. You were wrong because you misunderstood the comment. When people say "I want a smaller phone" what they mean is "I want this phone, but smaller". So when you tell them a smaller phone exists but it's also different in 20 other parameters, now there's a new problem, as you encountered. It's not because those people are disingenuous, it's because you misunderstood them.